Before you start. A dispute is a request for Snappt to re-review a ruling or an income calculation on a specific application. Use this form if:

You believe a document was incorrectly flagged as passed or failed.
You believe the income Snappt calculated is wrong.
You are following up on a dispute you already submitted.

For password resets, account access, billing, or general product questions, please use our support form instead.

Is this a new dispute or a follow-up?

If you have already received a decision from Snappt on this application, choose follow-up so we can attach your message to the original case.

New disputeI have not submitted a dispute for this application yet. Follow-up to an existing disputeI already received a response and have more to add.

Please choose one.

Snappt case number*

This is in the email you received from our disputes team. If you don't have your previous case number, please just put "0".

Please enter the case number, or "0" if you don't have it.

Who are you?

Tell us how you are connected to this application so we route your dispute to the right team.

Applicant applying to a propertyI submitted documents as part of a rental application. Property or management company using SnapptI am a leasing professional, property manager, or corporate contact.

Please choose one.

In order to better process your dispute, this form should be submitted by the applicant who applied, not on behalf of a partner or roommate. In order to verify your identity, the email you provide should match the email on file with Snappt. For format errors or general questions, please submit a general support ticket instead.

Company name*

Required.

Your role*

Required.

Contact and application details

We use these details to locate the exact submission, so the application fields must match what was entered at the time of application.

How we reach you

Your first name*

Required.

Your last name*

Required.

Your email address*

We will send our decision to this address.

Please enter a valid email address.

Your phone number*

Required.

The application being disputed

First name on application*

Must match the first name on the application.

Required.

Last name on application*

Must match the last name on the application.

Required.

Email on application*

Must match the email on the application.

Please enter a valid email address.

Date documents were submitted*

Approximate is fine.

This date cannot be in the future.

Snappt Report URL

Optional, but it is the fastest way for our team to find the exact report. Whatever you have is fine, a full link or just an ID.

The property

Property name*

Required.

Property street address*

Required.

City*

Required.

State*

Required.

ZIP code*

Enter a 5-digit ZIP, or ZIP+4.

Which part of the Snappt Report are you disputing?

Pick everything that applies.

Fraud Detection rulingWe checked your documents and said they passed, failed, or couldn’t be read. You think that’s wrong. Financial Verification resultWe worked out your income from what you sent, and the number isn’t right. Verification of EmploymentYour offer letter or job details weren’t accepted, or the pay or start date we listed is wrong. Payroll ConnectionYou linked your payroll or employer account. It didn’t connect, or the pay it pulled in is wrong. Bank Account ConnectionYou linked your bank account. It didn’t connect, or the transactions it pulled in are wrong. Identity VerificationYou were asked to confirm your ID or take a selfie. It didn’t pass and you think it should have. Verification of AssetsWe added up the balances across your accounts to work out what you have saved, and the amount isn’t right. Tax Account ConnectionYou linked your tax account. It didn’t connect, or the tax information it pulled in is wrong. I’m not sureTell us what happened below and we’ll work out where it belongs.

Please select at least one.

Tell us what happened

This is the most important part of your dispute. Include anything our reviewers should know.

Dispute details*

Required.

Which documents are included in your dispute?*

Please select at least one.

What "other" documents are you including in your dispute?*

Required.

How were these documents obtained?*

This is one of the strongest signals our reviewers use.

Required.

Income Snappt reported*

Required.

Income you believe is correct*

Required for income disputes.

Pay frequency*

Required.

Employer name*

Required.

What looks wrong in the calculation?*

Required.

Connected payroll

Payroll provider or employer*

Required.

What happened?*

Required.

Error message shown on screen*

Required. Type 'none' if there was no error message.

Bank linking

Bank or financial institution*

Required.

What happened?*

Required.

Error message shown on screen*

Required. Type 'none' if there was no error message.

Has a dispute been filed on this application before?*

Yes No or not sure

Please choose one.

Anything else we should know?*

Required. Type 'none' if there is nothing to add.

Confirm and submit

I certify that the information above is accurate and that I am authorized to submit this dispute.

Please confirm before submitting.

Snappt may contact me at the email and phone number provided about this dispute.*

Please confirm before submitting.

Do not fill this in

Complete every required field and confirm both boxes above to enable this button. Please fix the highlighted fields above.

Your dispute has been submitted

You will receive a confirmation email at the address you provided, including your case number.

Please reference that case number on any follow-up so we can keep everything on one case.

Nothing was submitted

This form is not connected to Snappt yet. It is still being set up, so no dispute was created and nobody at Snappt received this.

If you need to dispute a ruling right now, please email [email protected] instead.

File a dispute

Is this a new dispute or a follow-up?

Who are you?

Contact and application details

Which part of the Snappt Report are you disputing?

Tell us what happened

Confirm and submit

Your dispute has been submitted

Nothing was submitted